Terms & Conditions
Before placing an order, if you have any queries relating to these terms and conditions, please click here to contact our Customer Services team.
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.
Purchase of products
When you place an order on our website we shall email you an acknowledgement. If there are any problems with your order we shall contact you.
Once you have checked out and your order has been confirmed, you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the delivery address you have provided once your order has been placed.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order for a legitimate reason, for example, in the following circumstances:
• the product ordered is unavailable from stock
• we are unable to obtain authorisation of payment
• an error is identified within the product information, including price or promotion; and/or if we suspect any fraudulent activity.
In any of these cases, we shall inform you accordingly and if payment of the order has already been made, we shall reimburse you without delay and in any event within no more than 30 days.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
delivery guide and costs
We currently offer FREE DELIVERY PROMOTIONS within Peninsular Malaysia for orders amount RM 99.
As for Sabah/Sarawak/Labuan Territories, we using standard pricing for all region in webshop (for easier calculation) thus providing free shipping unavailable for now.
Our competitive rates will benefit in quantity purchase of 2 and above, rather than single purchase.
Table Pricing for Sabah/Sarawak/Labuan:
For example, purchasing offline will cause every purchase from Sabah/Sarawak/Labuan to pay RM 89 (rather than RM 79 for Susu Rizqi). But by purchasing via webshop, buyer from Sabah/Sarawak/Labuan will pay RM 79 for product, and additional RM10 for shipping. while additional item will cause lesser shipping cost. Refer rates below;
Our standard delivery for orders delivered;
WEST MALAYSIA (PENINSULAR) – RM6.50 flat rate, plus RM1.50 per each additional item
EAST MALAYSIA (SABAH/SARAWAK/LABUAN) – RM10 flat rate, plus RM3 per each additional item
We aim to deliver orders within three working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in seven working days please contact our Customer Services department.
Please note, no changes can be made to the delivery address after the order has been placed.
Malaysia National Holidays are not classified as delivery days, please allow an extra working day for deliveries over National Holidays detailed below:
January 28, Chinese New Year
May 01, Labour Day
May 10, Wesak Day
June 3 Birthday of SPB Yang di Pertuan Agong
June 25, Hari Raya Aidilfitri
June 26, Hari Raya Aidilfitri Holiday
August 31 National Day
September 01 Hari Raya Haji
September 16 Malaysia Day
September 22 Awal Muharram
December 01 Mawlid
December 25 Christmas Day
Please allow an extra working day for deliveries over Holidays
Tracking your order
In order to track your order with us, you will need to have your tracking number with you. This can be located on your account details or dispatch confirmation email.
We are using PosLaju courier service, please click here to track your parcel.
As most parcels will reach their destination within 1 weeks, we are unable to query your parcel before this time. If this time has passed and you have still not received your parcel please click here to contact Customer Services.
We guarantee to refund/replaced any broken item when you return it to us in initial condition within 14 days of receipt.
In the interests of hygiene we do not offer refunds on consumable supplements, and cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
RETURNING GOODS BOUGHT AS SPECIAL OFFER
If you return a single item bought as part of a multi-buy discount offer (for example ‘buy 2 for RM99’) you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases (“buy one, get one free” or “get the lowest priced item free”), you must return any free items or vouchers back for us to process a refund.
All returns must be made by post.
MAMADIL SLIM & BEAUTY SDN BHD
PT 35478, DATARAN AUSTIN
23000, KUALA TERENGGANU
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
We have made every effort to display as accurately as possible the informations, illustrations of our products that appear on the website. However, as the actual illustrations you see will depend on your monitor, we cannot guarantee that your monitor’s display of any illustrations will accurately reflect the colour of the product on delivery.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Prices are inclusive of GST where applicable.
If your question relates to an order or feedback regarding this website then please click here to message our Customer Services, and we will endavour to respond within 48 hours. Please note that Customer Services is closed on Friday, and Public Holiday.
Alternatively email us on firstname.lastname@example.org
All rights, including copyright, in this website are owned by or licensed to the MAMADIL.
Copyright © MAMADIL
This website is owned and operated by:
Mamadil Slim & Beauty Sdn Bhd
Company No. 1148333-D
PT 35478 Dataran Austin,
Jalan Austin, 21300,
Kuala Terengganu, MALAYSIA
GST No: 0011 3454 6944